1) Which skill helps in gaining customer trust?

2) Relationship selling focuses on:

3) What is the “AIDA” model in sales?

4) What is typically the first step in the sales process?

5) Which is MOST effective for customer retention?

6) An example of ‘cross-selling’ is:

7) Cold calling is a method used to:

8) What is the purpose of a sales presentation?

9) If a customer says, “It’s too expensive,” what is this called?

10) The main purpose of market segmentation is to:

11) How should a salesperson handle competition during a sales pitch?

12) What is the main benefit of using CRM software?

13) What is upselling?

14) The total combined customer lifetime values of all of the company’s customers is known as:

15) Which of these is a benefit of Customer Relationship Management (CRM)?

16) What is the next step after ‘prospecting’ in sales?

17) A ‘pipeline’ in sales context means:

18) Which sales approach focuses on the customer's long-term benefit?

19) What is a common method to qualify a sales lead?

20) What type of sales is characterized by a one-time transaction?

21) A lead can be defined as:

22) A sales quota refers to:

23) Which sales method involves selling products door-to-door?

24) What role does empathy play in sales?

25) When is the right time to ask for a referral?

26) Which factor is most important in B2B sales?

27) Which closing technique asks the customer what payment method they wish to use to finish the sale?

28) What does B2B stand for?

29) Which selling approach focuses on solving the customer’s problems rather than just product features?

30) In sales, what does 'closing the deal' mean?

31) Which of the following best describes ‘value proposition’?

32) Which is the most effective way to learn about a customer’s true needs?

33) A pull strategy focuses on:

34) How does social selling work?

35) What is the purpose of a ‘sales script’?

36) Why is product knowledge important in sales?

37) Which of the following is a benefit of team selling?

38) Why is it important to listen during a sales conversation?

39) A high "Days Sales Outstanding" (DSO) indicates:

40) How can technology help sales teams?

41) Handling objections is important because:

42) What is a 'sales quota'?

43) Which one is NOT a function of a sales management ad agency?

44) Which of these is NOT a part of the sales process?

45) Which is an example of cross-selling?

46) What is the primary role of a sales manager?

47) What is solution selling?

48) What should be done after closing a sale?

49) Which type of sales is based on long-term client relationships?

50) “Benefit selling” means focusing on:

51) Which of the following is NOT part of the promotion mix?

52) The main objective of sales forecasting is:

53) A “pre-approach” process in sales includes:

54) Process of purchasing space in media is called:

55) Which is NOT a skill required for sales success?

56) Which stage in the sales funnel involves presenting the product to the customer?

57) How often should salespeople follow up after a presentation?

58) A satisfied customer is likely to:

59) In B2B selling, the buying decision is usually:

60) Which is NOT a B2C sales channel?

61) What is the role of ‘observation’ in sales?

62) What is the difference between ‘lead’ and ‘prospect’?

63) A push strategy in marketing involves:

64) Which of the following is an example of a sales KPI (Key Performance Indicator)?

65) 'Prospecting' in selling refers to:

66) Under promising and over-delivering a sales strategy results in:

67) Which is NOT a primary objective of sales management?

68) Which of the following skills is MOST important for building rapport with customers?

69) ‘Upselling’ means:

70) A direct marketing channel means:

71) Sales promotion primarily consists of:

72) What is cross-selling?

73) A good sales pitch should focus mainly on:

74) Which personality trait is most essential for a successful salesperson?

75) How can a salesperson build trust?

76) A satisfied customer is likely to:

77) When is the best time to ask for a referral?

78) What is the best way to handle a customer who is undecided?

79) The term ‘objection handling’ in sales means:

80) Which is the most direct link of the company with customers?

81) Which is NOT a typical sales channel?

82) Which software is commonly used for customer relationship management (CRM)?

83) What is the main goal of ‘cold calling’?

84) How can a salesperson effectively manage their time?

85) What does ‘pipeline management’ in sales involve?

86) The “augmented product” includes:

87) Which technique is effective in handling customer objections?

88) What type of selling assigns salespeople specific geographical areas?

89) Desk selling happens mostly via:

90) In sales, the term “follow-up” primarily refers to:

91) What is the role of “trial closing” in sales?

92) Which is a common method to prioritize sales leads?

93) A sales contest is an example of:

94) Which characteristic is important for a salesperson?

95) What is a benefit of using a CRM system?

96) What is a common objection related to price usually about?

97) Which of these is NOT an example of direct sales?

98) Which closing technique assumes the sale will happen?

99) Effective negotiation skills include:

100) What is the main goal of lead generation?