1) If a client misinterprets what you said, you should:

2) In a video meeting, it's best to:

3) A Relationship Executive should avoid which of the following?

4) Which of the following best helps in closing a sale?

5) If a client asks for a feature your product doesn’t have, you should:

6) What does effective two-way communication require?

7) What is a key element of interpersonal communication?

8) One key trait of successful relationship management is:

9) Your client prefers communication via email. What should you do?

10) The first step in building a strong customer relationship is:

11) What is one of the most effective ways to manage multiple client relationships?

12) What does CRM stand for in client management?

13) Which one indicates a successful relationship management strategy?

14) Which method is effective for upselling to existing clients?

15) A customer keeps delaying the final decision. What should you do?

16) Which of the following reduces customer satisfaction?

17) A customer mentions a competitor offering better pricing. What should you do?

18) When handling a complaint, your first response should be:

19) What’s the most professional way to handle a missed sales target?

20) Which of the following is not an effective sales technique?

21) How should you react if a client is giving constant negative feedback?

22) Which metric best reflects a salesperson’s success in achieving goals?

23) Which is the most effective follow-up strategy?

24) A client asks for a quick demo. What should you do?

25) What is the best way to build trust with a client?

26) A key part of customer retention is:

27) During an official call, background noise should be:

28) If a client refuses your call multiple times, what should you do?

29) What’s the key benefit of referral programs?

30) A polite way to ask a customer to wait is:

31) If a client complaint repeats, the best course of action is to:

32) A client wants a service that your company doesn’t offer. You should:

33) How can a Relationship Executive increase customer loyalty?

34) If a product is out of stock, what should you do?

35) When a customer is angry, you should:

36) The most effective way to handle a pricing objection is to:

37) A loyal customer is defined as:

38) A good interpersonal skill for building trust is:

39) Which of these best reflects a professional email greeting?

40) What should you do if a client declines your service?

41) What is the best way to exceed customer expectations?

42) When do you follow up with a client after complaint resolution?

43) Which statement best reflects client-centric behavior?

44) Which of the following is a barrier to communication?

45) Relationship Executives should aim to:

46) An apology in customer service is useful when:

47) What should be your immediate action after closing a deal?

48) In a difficult situation with a client, you should remain:

49) How should you respond if a customer is unhappy with a product or service?

50) Which quality helps in converting leads into clients?

51) What is the best way to ensure mutual understanding in a conversation?

52) Which of the following improves communication?

53) Which is a key quality of a Relationship Executive?

54) Which of the following is a key element of client retention?

55) A key challenge in meeting sales targets is:

56) To build rapport with a client, you should:

57) What does upselling involve?

58) When is it acceptable to say “I don’t know” to a customer?

59) What should your body language communicate during client meetings?

60) Why is client segmentation important?

61) What does ‘active listening’ involve?

62) What is the primary goal of relationship management?

63) What is CRM used for?

64) One of your KPIs is retention rate. How can you improve it?

65) The best way to understand customer needs is by:

66) Which phrase is most professional?

67) Which is the most important aspect in handling long-term clients?

68) In face-to-face interactions, what plays the biggest role in communication?

69) What is the most important trait in a customer support role?

70) A customer shares confidential information with you. What should you do?

71) A Relationship Executive should resolve customer complaints:

72) Which of the following is not a sales technique?

73) When speaking with a dissatisfied client, your attitude should be:

74) A proactive approach in customer service is:

75) In customer meetings, your communication should be:

76) What is “customer retention”?

77) A Relationship Executive must be skilled in:

78) What is the best approach to cross-selling?

79) The most effective way to handle a confused client is:

80) What is a service-level agreement (SLA)?

81) How can you measure client satisfaction effectively?

82) What is the purpose of follow-up calls?

83) Cross-selling means:

84) A loyal client suddenly becomes inactive. What should you do?

85) A client shares a personal story. How should you respond?

86) What’s the ideal time to follow up with a prospective client after a first meeting?

87) Which metric best reflects client satisfaction?

88) How can a Relationship Executive build rapport with a new client?

89) What is the most important aspect of customer service?

90) During objection handling, which approach works best?

91) If a customer raises a concern about pricing, you should:

92) What should you do if a customer is angry and shouting?

93) Clients are more likely to stay with a company that:

94) The phrase “Know Your Customer” (KYC) primarily relates to:

95) What does active listening involve?

96) What should you do if you’re unsure about the answer to a customer’s query?

97) To appear professional in written communication, you should:

98) When is it acceptable to say “I don’t know” to a customer?

99) Customer satisfaction is best measured by:

100) What is the best approach to generate repeat business?