1) A customer keeps delaying the final decision. What should you do?

2) When a customer is angry, you should:

3) A Relationship Executive should avoid which of the following?

4) To build rapport with a client, you should:

5) What is one of the most effective ways to manage multiple client relationships?

6) During objection handling, which approach works best?

7) When is it acceptable to say “I don’t know” to a customer?

8) Relationship Executives should aim to:

9) What is the best way to build trust with a client?

10) During an official call, background noise should be:

11) What does CRM stand for in client management?

12) The first step in building a strong customer relationship is:

13) What should your body language communicate during client meetings?

14) Which of the following is a key element of client retention?

15) What does upselling involve?

16) How can a Relationship Executive increase customer loyalty?

17) A client asks for a quick demo. What should you do?

18) A customer mentions a competitor offering better pricing. What should you do?

19) A loyal customer is defined as:

20) In face-to-face interactions, what plays the biggest role in communication?

21) When speaking with a dissatisfied client, your attitude should be:

22) What is the best way to exceed customer expectations?

23) What does effective two-way communication require?

24) What is the purpose of follow-up calls?

25) What’s the ideal time to follow up with a prospective client after a first meeting?

26) If a product is out of stock, what should you do?

27) A customer shares confidential information with you. What should you do?

28) In a difficult situation with a client, you should remain:

29) A client wants a service that your company doesn’t offer. You should:

30) An apology in customer service is useful when:

31) Which of the following reduces customer satisfaction?

32) How should you react if a client is giving constant negative feedback?

33) In a video meeting, it's best to:

34) What is the best way to ensure mutual understanding in a conversation?

35) Customer satisfaction is best measured by:

36) What is the primary goal of relationship management?

37) The most effective way to handle a pricing objection is to:

38) What’s the most professional way to handle a missed sales target?

39) Which of these best reflects a professional email greeting?

40) If a client refuses your call multiple times, what should you do?

41) Why is client segmentation important?

42) Your client prefers communication via email. What should you do?

43) What does active listening involve?

44) What does ‘active listening’ involve?

45) How can a Relationship Executive build rapport with a new client?

46) If a client asks for a feature your product doesn’t have, you should:

47) Which statement best reflects client-centric behavior?

48) A key challenge in meeting sales targets is:

49) Which phrase is most professional?

50) What is the best approach to generate repeat business?

51) A Relationship Executive should resolve customer complaints:

52) What is CRM used for?

53) What should you do if you’re unsure about the answer to a customer’s query?

54) One key trait of successful relationship management is:

55) What is a key element of interpersonal communication?

56) One of your KPIs is retention rate. How can you improve it?

57) In customer meetings, your communication should be:

58) How can you measure client satisfaction effectively?

59) A key part of customer retention is:

60) When do you follow up with a client after complaint resolution?

61) A proactive approach in customer service is:

62) Which of the following improves communication?

63) What is “customer retention”?

64) Which method is effective for upselling to existing clients?

65) The most effective way to handle a confused client is:

66) Which is a key quality of a Relationship Executive?

67) What’s the key benefit of referral programs?

68) If a client complaint repeats, the best course of action is to:

69) When is it acceptable to say “I don’t know” to a customer?

70) If a client misinterprets what you said, you should:

71) Which metric best reflects client satisfaction?

72) Which of the following is not a sales technique?

73) The phrase “Know Your Customer” (KYC) primarily relates to:

74) When handling a complaint, your first response should be:

75) Which metric best reflects a salesperson’s success in achieving goals?

76) Which is the most effective follow-up strategy?

77) How should you respond if a customer is unhappy with a product or service?

78) A polite way to ask a customer to wait is:

79) Which of the following best helps in closing a sale?

80) Which quality helps in converting leads into clients?

81) Which of the following is a barrier to communication?

82) A loyal client suddenly becomes inactive. What should you do?

83) What should you do if a customer is angry and shouting?

84) What is the most important aspect of customer service?

85) What is the best approach to cross-selling?

86) The best way to understand customer needs is by:

87) Which of the following is not an effective sales technique?

88) A Relationship Executive must be skilled in:

89) To appear professional in written communication, you should:

90) A client shares a personal story. How should you respond?

91) Clients are more likely to stay with a company that:

92) What should be your immediate action after closing a deal?

93) What should you do if a client declines your service?

94) A good interpersonal skill for building trust is:

95) What is a service-level agreement (SLA)?

96) Which is the most important aspect in handling long-term clients?

97) Cross-selling means:

98) If a customer raises a concern about pricing, you should:

99) Which one indicates a successful relationship management strategy?

100) What is the most important trait in a customer support role?