1) What is a service-level agreement (SLA)?

2) Which of the following improves communication?

3) When is it acceptable to say “I don’t know” to a customer?

4) What should be your immediate action after closing a deal?

5) A good interpersonal skill for building trust is:

6) Which phrase is most professional?

7) The most effective way to handle a pricing objection is to:

8) What’s the ideal time to follow up with a prospective client after a first meeting?

9) A Relationship Executive must be skilled in:

10) When a customer is angry, you should:

11) A client asks for a quick demo. What should you do?

12) What’s the most professional way to handle a missed sales target?

13) Why is client segmentation important?

14) What does CRM stand for in client management?

15) A loyal customer is defined as:

16) Which of the following best helps in closing a sale?

17) How can a Relationship Executive increase customer loyalty?

18) Which metric best reflects client satisfaction?

19) Which of these best reflects a professional email greeting?

20) The most effective way to handle a confused client is:

21) A key part of customer retention is:

22) One of your KPIs is retention rate. How can you improve it?

23) When is it acceptable to say “I don’t know” to a customer?

24) Which is the most effective follow-up strategy?

25) An apology in customer service is useful when:

26) To appear professional in written communication, you should:

27) What is CRM used for?

28) Which is a key quality of a Relationship Executive?

29) What is the best approach to cross-selling?

30) During an official call, background noise should be:

31) In face-to-face interactions, what plays the biggest role in communication?

32) What’s the key benefit of referral programs?

33) If a client complaint repeats, the best course of action is to:

34) To build rapport with a client, you should:

35) Which statement best reflects client-centric behavior?

36) Which is the most important aspect in handling long-term clients?

37) The best way to understand customer needs is by:

38) Which of the following is a barrier to communication?

39) A client wants a service that your company doesn’t offer. You should:

40) What should you do if you’re unsure about the answer to a customer’s query?

41) When handling a complaint, your first response should be:

42) What is a key element of interpersonal communication?

43) What is the most important aspect of customer service?

44) A client shares a personal story. How should you respond?

45) A Relationship Executive should avoid which of the following?

46) The first step in building a strong customer relationship is:

47) What should your body language communicate during client meetings?

48) What does upselling involve?

49) A Relationship Executive should resolve customer complaints:

50) During objection handling, which approach works best?

51) Relationship Executives should aim to:

52) When speaking with a dissatisfied client, your attitude should be:

53) If a client asks for a feature your product doesn’t have, you should:

54) How should you respond if a customer is unhappy with a product or service?

55) How should you react if a client is giving constant negative feedback?

56) One key trait of successful relationship management is:

57) The phrase “Know Your Customer” (KYC) primarily relates to:

58) A key challenge in meeting sales targets is:

59) A customer shares confidential information with you. What should you do?

60) Which metric best reflects a salesperson’s success in achieving goals?

61) What is “customer retention”?

62) When do you follow up with a client after complaint resolution?

63) If a customer raises a concern about pricing, you should:

64) A customer keeps delaying the final decision. What should you do?

65) What should you do if a customer is angry and shouting?

66) Customer satisfaction is best measured by:

67) What does effective two-way communication require?

68) If a product is out of stock, what should you do?

69) What is one of the most effective ways to manage multiple client relationships?

70) If a client misinterprets what you said, you should:

71) What is the purpose of follow-up calls?

72) Cross-selling means:

73) Which method is effective for upselling to existing clients?

74) Which of the following is a key element of client retention?

75) A proactive approach in customer service is:

76) Which of the following is not a sales technique?

77) Which quality helps in converting leads into clients?

78) Clients are more likely to stay with a company that:

79) In a video meeting, it's best to:

80) What should you do if a client declines your service?

81) Your client prefers communication via email. What should you do?

82) Which of the following is not an effective sales technique?

83) How can you measure client satisfaction effectively?

84) Which one indicates a successful relationship management strategy?

85) If a client refuses your call multiple times, what should you do?

86) A customer mentions a competitor offering better pricing. What should you do?

87) What does active listening involve?

88) In a difficult situation with a client, you should remain:

89) What is the most important trait in a customer support role?

90) What is the best way to ensure mutual understanding in a conversation?

91) A loyal client suddenly becomes inactive. What should you do?

92) In customer meetings, your communication should be:

93) How can a Relationship Executive build rapport with a new client?

94) What is the best approach to generate repeat business?

95) What is the best way to exceed customer expectations?

96) What is the primary goal of relationship management?

97) What does ‘active listening’ involve?

98) A polite way to ask a customer to wait is:

99) What is the best way to build trust with a client?

100) Which of the following reduces customer satisfaction?