1) What is CRM used for?

2) A client asks for a quick demo. What should you do?

3) Clients are more likely to stay with a company that:

4) A loyal customer is defined as:

5) What is the primary goal of relationship management?

6) A customer shares confidential information with you. What should you do?

7) The best way to understand customer needs is by:

8) How can a Relationship Executive build rapport with a new client?

9) Which of the following is a key element of client retention?

10) What’s the key benefit of referral programs?

11) Which of the following reduces customer satisfaction?

12) What is the best approach to cross-selling?

13) What is one of the most effective ways to manage multiple client relationships?

14) What should your body language communicate during client meetings?

15) What should you do if a client declines your service?

16) Which quality helps in converting leads into clients?

17) What is the best way to exceed customer expectations?

18) What should you do if you’re unsure about the answer to a customer’s query?

19) Which one indicates a successful relationship management strategy?

20) Which of the following improves communication?

21) How can you measure client satisfaction effectively?

22) Your client prefers communication via email. What should you do?

23) What is the best way to ensure mutual understanding in a conversation?

24) What’s the ideal time to follow up with a prospective client after a first meeting?

25) What’s the most professional way to handle a missed sales target?

26) What does ‘active listening’ involve?

27) During objection handling, which approach works best?

28) What does upselling involve?

29) When is it acceptable to say “I don’t know” to a customer?

30) What is “customer retention”?

31) What should be your immediate action after closing a deal?

32) Which method is effective for upselling to existing clients?

33) A Relationship Executive should resolve customer complaints:

34) A customer keeps delaying the final decision. What should you do?

35) How should you react if a client is giving constant negative feedback?

36) In face-to-face interactions, what plays the biggest role in communication?

37) If a client complaint repeats, the best course of action is to:

38) What is the best approach to generate repeat business?

39) When is it acceptable to say “I don’t know” to a customer?

40) A Relationship Executive must be skilled in:

41) If a client refuses your call multiple times, what should you do?

42) If a client asks for a feature your product doesn’t have, you should:

43) A customer mentions a competitor offering better pricing. What should you do?

44) When do you follow up with a client after complaint resolution?

45) A key challenge in meeting sales targets is:

46) Cross-selling means:

47) Which of the following best helps in closing a sale?

48) The first step in building a strong customer relationship is:

49) When handling a complaint, your first response should be:

50) Customer satisfaction is best measured by:

51) A polite way to ask a customer to wait is:

52) Which is a key quality of a Relationship Executive?

53) A loyal client suddenly becomes inactive. What should you do?

54) Which of the following is not a sales technique?

55) What should you do if a customer is angry and shouting?

56) What is the purpose of follow-up calls?

57) Which is the most effective follow-up strategy?

58) Which of the following is not an effective sales technique?

59) Which is the most important aspect in handling long-term clients?

60) When speaking with a dissatisfied client, your attitude should be:

61) In a difficult situation with a client, you should remain:

62) A Relationship Executive should avoid which of the following?

63) If a client misinterprets what you said, you should:

64) What is a key element of interpersonal communication?

65) Which metric best reflects client satisfaction?

66) What does CRM stand for in client management?

67) The phrase “Know Your Customer” (KYC) primarily relates to:

68) If a product is out of stock, what should you do?

69) How should you respond if a customer is unhappy with a product or service?

70) To appear professional in written communication, you should:

71) Which metric best reflects a salesperson’s success in achieving goals?

72) A good interpersonal skill for building trust is:

73) Which of the following is a barrier to communication?

74) In customer meetings, your communication should be:

75) An apology in customer service is useful when:

76) What is a service-level agreement (SLA)?

77) Which of these best reflects a professional email greeting?

78) A client shares a personal story. How should you respond?

79) If a customer raises a concern about pricing, you should:

80) A key part of customer retention is:

81) Which phrase is most professional?

82) The most effective way to handle a pricing objection is to:

83) During an official call, background noise should be:

84) Why is client segmentation important?

85) Which statement best reflects client-centric behavior?

86) In a video meeting, it's best to:

87) A proactive approach in customer service is:

88) How can a Relationship Executive increase customer loyalty?

89) The most effective way to handle a confused client is:

90) What does active listening involve?

91) One key trait of successful relationship management is:

92) When a customer is angry, you should:

93) What is the most important trait in a customer support role?

94) What does effective two-way communication require?

95) One of your KPIs is retention rate. How can you improve it?

96) What is the best way to build trust with a client?

97) To build rapport with a client, you should:

98) What is the most important aspect of customer service?

99) A client wants a service that your company doesn’t offer. You should:

100) Relationship Executives should aim to: