1) What does upselling involve?

2) A client shares a personal story. How should you respond?

3) What is the primary goal of relationship management?

4) A customer keeps delaying the final decision. What should you do?

5) What is a service-level agreement (SLA)?

6) Which quality helps in converting leads into clients?

7) What does ‘active listening’ involve?

8) A customer mentions a competitor offering better pricing. What should you do?

9) When handling a complaint, your first response should be:

10) Which of the following is a key element of client retention?

11) One key trait of successful relationship management is:

12) Cross-selling means:

13) If a client refuses your call multiple times, what should you do?

14) Customer satisfaction is best measured by:

15) Which metric best reflects client satisfaction?

16) How should you respond if a customer is unhappy with a product or service?

17) When speaking with a dissatisfied client, your attitude should be:

18) When is it acceptable to say “I don’t know” to a customer?

19) The most effective way to handle a pricing objection is to:

20) What’s the most professional way to handle a missed sales target?

21) What is the best approach to cross-selling?

22) How can you measure client satisfaction effectively?

23) If a client misinterprets what you said, you should:

24) What is “customer retention”?

25) A loyal customer is defined as:

26) How can a Relationship Executive build rapport with a new client?

27) During objection handling, which approach works best?

28) Clients are more likely to stay with a company that:

29) A key part of customer retention is:

30) What is the best approach to generate repeat business?

31) How can a Relationship Executive increase customer loyalty?

32) When a customer is angry, you should:

33) Which is a key quality of a Relationship Executive?

34) A good interpersonal skill for building trust is:

35) If a customer raises a concern about pricing, you should:

36) A Relationship Executive should avoid which of the following?

37) During an official call, background noise should be:

38) What is the most important trait in a customer support role?

39) What is CRM used for?

40) What’s the key benefit of referral programs?

41) Which of the following improves communication?

42) What is one of the most effective ways to manage multiple client relationships?

43) Which is the most effective follow-up strategy?

44) Which of the following reduces customer satisfaction?

45) Which metric best reflects a salesperson’s success in achieving goals?

46) What is the purpose of follow-up calls?

47) What should you do if you’re unsure about the answer to a customer’s query?

48) Which is the most important aspect in handling long-term clients?

49) The most effective way to handle a confused client is:

50) What is a key element of interpersonal communication?

51) Which method is effective for upselling to existing clients?

52) What should you do if a customer is angry and shouting?

53) A Relationship Executive must be skilled in:

54) In a video meeting, it's best to:

55) A key challenge in meeting sales targets is:

56) The first step in building a strong customer relationship is:

57) A polite way to ask a customer to wait is:

58) In face-to-face interactions, what plays the biggest role in communication?

59) Which of the following is a barrier to communication?

60) Your client prefers communication via email. What should you do?

61) Which of the following is not an effective sales technique?

62) What is the best way to build trust with a client?

63) A loyal client suddenly becomes inactive. What should you do?

64) A proactive approach in customer service is:

65) Which one indicates a successful relationship management strategy?

66) What should be your immediate action after closing a deal?

67) When is it acceptable to say “I don’t know” to a customer?

68) What should your body language communicate during client meetings?

69) When do you follow up with a client after complaint resolution?

70) If a client complaint repeats, the best course of action is to:

71) What is the best way to ensure mutual understanding in a conversation?

72) The phrase “Know Your Customer” (KYC) primarily relates to:

73) What does active listening involve?

74) If a product is out of stock, what should you do?

75) Which phrase is most professional?

76) A client asks for a quick demo. What should you do?

77) What is the most important aspect of customer service?

78) To build rapport with a client, you should:

79) In a difficult situation with a client, you should remain:

80) Which of the following best helps in closing a sale?

81) A Relationship Executive should resolve customer complaints:

82) One of your KPIs is retention rate. How can you improve it?

83) The best way to understand customer needs is by:

84) What does effective two-way communication require?

85) To appear professional in written communication, you should:

86) What’s the ideal time to follow up with a prospective client after a first meeting?

87) If a client asks for a feature your product doesn’t have, you should:

88) A customer shares confidential information with you. What should you do?

89) Which of the following is not a sales technique?

90) What does CRM stand for in client management?

91) What should you do if a client declines your service?

92) What is the best way to exceed customer expectations?

93) Which of these best reflects a professional email greeting?

94) Relationship Executives should aim to:

95) An apology in customer service is useful when:

96) How should you react if a client is giving constant negative feedback?

97) Why is client segmentation important?

98) A client wants a service that your company doesn’t offer. You should:

99) Which statement best reflects client-centric behavior?

100) In customer meetings, your communication should be: